What's our return policy on power tools?
Assistant
30 days with receipt, unopened or defective. Opened tools: store credit only, manager approval over $200.
Source: Ops Hub → Warranty & comeback policy
Draft a reply to a customer asking about a late order #211.
Assistant
“Hi, thanks for your patience. Order #211 shipped today and should arrive Thursday; here's the tracking. Sorry for the delay, and reply here if anything's off.”
Pulled order #211 status from your orders sheet.
Which vendor has the best terms for fluids?
Assistant
Apex Fluids is COD;
Driftwood offers Net 30, better for cash flow if you qualify.
Source: vendor directory